Terms of Service
Elite Crystal Cleaning
Last updated: 12/12/2024
Thank you for choosing Elite Crystal Cleaning! Please review our Terms of Service carefully before using our services.
1. Services Offered
Elite Crystal Cleaning provides professional residential and commercial cleaning services. Specific services are outlined in your agreement, including frequency, duration, and any customized requests.
2. Booking and Payments
- Booking: All bookings must be made in advance via our website, phone, or email.
- Payments: Full payment is due at the time of service unless otherwise specified. We accept cash, credit/debit cards, and bank transfers.
- Late Payments: A late payment fee may apply if payment is not received within 7 days of the service date.
3. Cancellations and Rescheduling
- Notice: A minimum of 24 hours’ notice is required for cancellations or rescheduling.
- Late Cancellations: A cancellation fee of 50% of the service cost will apply if notice is given less than 24 hours prior.
- No-Show: If we arrive at the scheduled location and cannot access the property, a full-service fee will apply.
4. Client Responsibilities
To ensure an efficient and thorough cleaning experience, clients must:
- Provide access to the property at the scheduled time.
- Secure any pets and valuables.
- Notify us in advance of any special requirements or hazardous conditions.
5. Satisfaction Guarantee
We strive for 100% satisfaction. If you are not fully satisfied with our cleaning, please contact us within 24 hours. We will address the issue promptly and re-clean the area if necessary at no additional charge.
6. Liability
- Elite Crystal Cleaning is insured for damages caused during service.
- We are not liable for pre-existing damages, wear and tear, or improperly secured valuables.
- Clients must notify us of fragile or delicate items in advance.
7. Health and Safety
For the safety of our team and clients:
- Our cleaners are not allowed to move heavy furniture or handle hazardous materials.
- Please disclose any health hazards (e.g., mold, pests) before booking.
8. Termination of Services
Elite Crystal Cleaning reserves the right to refuse or terminate services if unsafe or inappropriate conditions are present.
9. Changes to Terms
We may update these Terms of Service at any time. The latest version will always be available on our website.
10. Contact Us
If you have any questions about these Terms, please contact us:
- Email: ecrystalcleaning@gmail.com
- Phone: 843-532-2300
Thank you for trusting Elite Crystal Cleaning with your cleaning needs!